Thursday, 15 April 2010
Outstanding ForgeWorld service
I like ForgeWorld, over the years I bought quite a bit from them and occasionally, I've had the odd missing piece or miscast and they've always been excellent at sorting it out. It normally takes just one quick call and before you know it, the new part arrives.
Today, I'd like to share a story of outstanding customer service. I ordered some Hyperios Air Defence platforms from ForgeWorld, when they arrived the fronts were a bit miscast but at the time, things were a bit manic with family life so I put the box up to sort when things calmed down a bit. This is what they looked like when they arrived ....
Anyway, I got them out over the weekend for an upcoming project and then remembered that the fronts were miscast, so I gave ForgeWorld a call to see about getting them replaced. They said send them back and they'd replace them for me, so they went into the post this morning.
Now, you may be wondering why this is such outstanding customer service, well the family life issue I mentioned about earlier when they were ordered was the birth of my son and he's about to turn five!
Yes, that's right, ForgeWorld are replacing parts I ordered five years ago, now that's what I call outstanding customer service! I hope they turn up soon as I'm gagging to get stuck into my project, more about that when they turn up guys.